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Email marketing

The secret to successful b2b email marketing

Email marketing Delivery of your marketing message directly onto the screen of your chosen target is a desirable method that can bring high returns for relatively little investment.


As with any marketing campaign, the secret to successful b2b email marketing is to target key decision makers with information that is relevant to their business. However, what is more important is that the recipient has indicated that they are happy to receive information via email.


Nobody likes spam, so we go to great lengths to ensure that your message only targets those contacts to whom it will be relevant, ensuring a great return for you, and a great experience for the end-user.


MAK now holds over 76,000 independently researched emails across the UK. With personal email addresses accounting for more than 95%, we will deliver your message to exactly the right target every time.


The selection criteria for emails is just as precise as it is with any other data service. You can select which contacts you want to email by



Our data selection tool allows you to pick only those contacts that have useable 3rd party email addresses, simply select this as an option.

Emarketing is growing in popularity but it is important to remember it is just one way to reach your market. With competition growing for the recipients attention, there are a few actions you can take to ensure you gain maximum ROI from emarketing. We hope you find the tips below useful.


Integrated Marketing Campaigns

"40% of marketers report that combining email with either telemarketing or direct mail has a positive effect on response rates." (DMA 2007).


To maximise the power of email marketing, it is best used in combination with either telemarketing or postal direct mail. We track campaigns to identify those individuals who ‘open and click through’ to your email. Telephone and address details can be quickly compiled to build a target group for follow-up teleresearch or mailing.


Use our online data selection tool to build your e-marketing list now and see how we can help.


If you'd like to talk to the team please call 01322 221144.


MA Knowledge's tips for improving your email marketing results:


Open Rates

The open rate is key to the success of your email, if nobody is opening your email nobody will read it. You could have the best copy and the best design in the world, but unless you can get your audience to read it the campaign will be a failure.


To improve the open rate of your email you need to look at the database you are sending it to, when you send it out and crucially the subject line that you use for the email. Below are some tips.


• Timing

Timing is key to the success of any email marketing campaign. Careful consideration has to be spent on the best day, time of day and time of month to send it out.


It is generally recognised that no B2B email should be distributed outside of working hours and not before 10.00 am. Emails sent outside these times tend to instantly be considered as ‘SPAM’.


• Subject Line

Your subject line is key to the open rate of your email. No other marketing medium has so few words to get across the main message of the communication. Make sure the subject line is original, intriguing and does not get stopped by the SPAM filters. DON’T use words like ‘free’, ‘offer’ or ‘sales’. Even an exclamation mark in the subject line can increase your SPAM score!


Ensure the ‘from name’ is a real person. Recipients are much more likely to open an email that looks personalised and has come from an individual as opposed to ‘marketing’ or ‘sales’.


Click Through Rates

No matter what the offer, there are things that you can do to ensure you get the highest click through rate possible. Below are some tips.


  • • Relevance of message – Ensure the content of the email fully represents the needs to the recipient. If the message is useful the reader will feel that you understand them and what it is they want. This will give the reader greater confidence in your organisation and will be more likely to do business with you.

  • • Keep it short - Your audience are likely to be time pressured and inundated with other B2B emails, therefore you must write copy that can be scanned quickly and still get the main message across. Bullet points are very good for giving a lot of information in a few words. If you are sending out a newsletter keep the text quite short, usually just a synopsis of the article, the rest can be hosted on your website. This has the added benefit of being short and punchy on the email and you are driving clicks when people get more information.

  • • Not just a sales message - Nobody likes to think they are just being sold to. There are different types of emails you can send; newsletters, lead generation, audience generation etc. for all of them there needs to be a reason why you are communicating with them and an offer you are making.

  • • Call to action - Make it obvious what you want people to do with your email. The reader should be able to easily identify what is expected of them, if they don’t know, you will not get the results you hoped for.

  • • Personalisation - People like to think they are receiving personal communication. Open the email with their name “Dear John” if it is informal and you already have a relationship with the recipient or “Dear Mr Johnson” if you don’t. You can also include the company name during the message to add impact e.g. “ACME Industries could generate lots of sales through effective email communication, Click Here for more information.”

  • • Bounce rates - Your bounce rates tell you how good your database is. Typically email data deteriorates at between 30% 40% per year. Always clean your hard bounces, this is the easiest way of getting the full potential of your database and increasing your ROI from email marketing. MAK can quickly supplement your list with frequently verified emails to reduce bounce rates.

  • • Unsubscribe rates - Your unsubscribe rate tells you how good your email campaign was. If a lot of people unsubscribe then they either didn’t find the content relevant to them, it wasn’t targeted correctly, they couldn’t understand your message or they didn’t like how you put your message across. Once someone has asked you to unsubscribe them, make sure you do ASAP.


Finally, remember whilst e-marketing is a very powerful tool it does limit the size of your potential audience. On average 45% of contacts on the MAK database are happy to receive emails from third parties, however 55% aren't. MAK can help you target these contacts by supplying postal and telephone details to ensure your direct marketing activities reach everyone you need to.


Call 01322 221144 to discuss how we can help today.